A presentation won't open
Find the cause when a presentation, or the Salesforce library, does not open.
Start with what you see.
The state in the library is Failed or Processing
- Processing means the presentation is still being prepared. Wait. The library page updates itself.
- Failed means it could not be prepared. Ask your Predictive Presentation Technologies contact and tell them its title. They may ask your administrator to add it again.
Published, Draft, Processing and Failed has the full list.
The link page says it is unavailable
See Link unavailable and Temporarily unavailable.
In Salesforce
Presentation library unavailable
The text under it says "Try again, or reopen the app in Salesforce if the library still won't load." Select Try again. If it still fails, close the tab and open the Rapid Pitch tab again.
Unable to connect
You may see this in a small window while the app signs in. It says "Please close this window and try again." Close the window and open the app again. Another version says "Open the app again, and contact your administrator if we still cannot confirm your Salesforce organization." Check that this is a production Salesforce organization. The sign-in does not work in a sandbox. If it comes back, ask your Salesforce administrator to contact your Predictive Presentation Technologies contact.
Library not connected, or No presentations available
These are not errors. They mean your Salesforce organization is not connected yet, or has no published presentations. See What a new install sees.